Privacy Policy
A legal disclaimer
At Next Level Plumbing Ltd., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our plumbing services.
​1. Information We Collect
​We collect information that helps us provide high-quality plumbing services to you. This includes:
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​Contact Information: Name, email address, phone number, and physical service address.
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​Service Details: Information about your plumbing issues, home layout, or specific requests.
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​Payment Information: Billing address and payment method (processed securely through third-party processors).
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​Technical Data: IP address, browser type, and usage data collected via cookies to improve our website experience.
​2. How We Use Your Information
Next Level Plumbing Ltd. uses your data to:
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​Schedule and confirm service appointments.
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​Provide accurate quotes and invoices.
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​Communicate updates regarding your technician’s arrival time.
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​Send occasional promotional offers or maintenance reminders (which you can opt out of at any time).
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​Improve our website functionality and customer service.
​3. Sharing Your Information
We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary to run our business, such as:
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​Service Software: Tools used for scheduling and dispatching.
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​Payment Processors: Secure platforms to handle credit card transactions.
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​Legal Requirements: If required by law or to protect the safety and rights of our company and customers.
​4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
​5. Your Rights and Choices
Depending on your location, you may have the right to:
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​Access the personal data we hold about you.
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​Request that we correct or delete your information.
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​Opt-out of marketing communications by clicking "unsubscribe" in our emails.
​6. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.
​7. Contact Us
​If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
​Next Level Plumbing Ltd. 250-575-3045